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Our Legal Terms and Your Rights on mentor88

Before you open an account or make a deposit via DANA, OVO, or GoPay, we want you to understand exactly where you stand with us legally.

Jurisdiction-dependent accessDANA, OVO, GoPay account termsData retention policyAccount security standardsContact rights for legal requests

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How Our Legal Terms Apply to Your Account

mentor88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

mentor88 operates under a jurisdiction-dependent framework, meaning the availability of our services — including account registration, wallet deposits, and game access — is governed by the laws of the region where you are located. If local law in your area does not permit online gaming activity,

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you are not eligible to open or maintain an account with us. We do not override local regulation. When you connect your DANA, OVO, or GoPay wallet to your account, you agree that the transaction data associated with those payment rails is processed in accordance with
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our data handling policy. Deposits and withdrawals are logged for compliance and fraud-prevention purposes, and that record is retained for the period required under applicable law. We do not sell your payment data to third parties. Your account credentials — username, password, and any linked e-wallet
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identifiers — are your responsibility to keep secure. We will never ask for your DANA PIN, OVO PIN, or GoPay PIN through any support channel. If you receive a message claiming to be from mentor88 and asking for wallet credentials, treat it as fraudulent and report
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it to our support team immediately. Players in Palembang and other supported Indonesia regions can reach our support team around the clock for any legal or account-related query.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us for Legal and Account Matters

If you have a legal query, a data access request, or a concern about how your account information is handled, our support team is available around the clock. Reach us through the channel that works best for you — we aim to respond to formal legal requests within a reasonable timeframe and will confirm receipt of your query.

ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Account Protection

We handle your account data with a clear set of practices — no vague promises, just the actual steps we take to keep your information secure and your rights intact. Here is what that looks like in practice across the four areas that matter most.

Data Handling and Retention

Account data — including your linked DANA, OVO, or GoPay wallet identifiers and transaction history — is retained for the period required by applicable law, then deleted or anonymised.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred language and payment method. Analytics cookies are used in aggregate only — we do not build individual behavioural profiles for sale to third parties.

Account Security Practices

Your account is protected by password authentication and, where enabled, OTP verification sent to your registered mobile number. We never ask for your e-wallet PIN — any such request is not from us. Report suspicious contact immediately via live chat.

Requesting Changes or Deletion

To update personal details, request data deletion, or close your account, contact us via email or in-account ticket. We process these requests in line with applicable data law and confirm completion once the action is carried out.

Common Legal Questions About Your Account

These are the questions we hear most often from account holders about their legal rights, data, and how our terms apply to them in Indonesia.

Access depends on local law and is available only in eligible regions where online gaming activity is permitted. Check whether your region qualifies before opening an account — we cannot override local regulation.

We collect the transaction reference, amount, and wallet identifier needed to process your deposit or withdrawal. We do not store your wallet PIN or full account credentials, and we do not sell payment data to third parties.

Account and transaction data is retained for the period required under applicable law. Once that period ends, data is deleted or anonymised. You can request details about your specific retention period via our email support channel.

Yes. Send a data access request to our support email and we will compile the account and transaction data we hold on your profile. We confirm receipt and aim to respond within a reasonable timeframe under applicable law.

Submit an account closure request via email or through the in-account Help ticket system. We process the closure, remove your active profile, and retain only the transaction records required by law before full deletion.

Do not share any wallet credentials or account passwords. mentor88 will never ask for your DANA, OVO, or GoPay PIN through any channel. Report the message to our live chat support team immediately so we can investigate.

Our Legal Terms and Your Rights on mentor88

How to Reach Us for Legal and Account Matters

Data Handling, Cookies, and Account Protection

Common Legal Questions About Your Account

01 Is mentor88 available where I live in Indonesia?

02 What data does mentor88 collect when I link my DANA, OVO, or GoPay wallet?

03 How long does mentor88 keep my account data?

04 Can I request a copy of the data mentor88 holds about me?

05 How do I close my account and have my data deleted?

06 What should I do if I receive a suspicious message claiming to be from mentor88?

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